Welcome to our Terms and Conditions for online flower delivery in Paddington and surrounding areas. By placing an order with Flower Delivery Paddington, you agree to be legally bound by the terms set forth below. These apply to all customers located in, or ordering delivery to, Paddington and its neighbouring districts. Please read these terms carefully before making your purchase.
We strive to make ordering flowers online in Paddington as straightforward as possible. To place an order, browse our product selection and add your chosen bouquet or floral arrangement to the basket. Proceed to checkout by following the instructions provided. You will be required to provide delivery details, including the recipient's full name, address in Paddington or the surrounding areas, and a valid contact number. Please ensure all delivery information is accurate to avoid delays or failed deliveries.
Once your order is submitted, you will receive an automated email as confirmation. This email summarises your purchase details and acts as your order receipt. Please note that receiving an order confirmation does not mean your order has been accepted. All orders are subject to acceptance by Flower Delivery Paddington and availability of the selected flowers. We reserve the right to refuse or cancel any order at our discretion for reasons including, but not limited to, suspected fraud, incorrect pricing, or non-availability of products.
As flowers are seasonal and stock may fluctuate, some arrangements or individual stems may be unavailable. In such cases, we reserve the right to substitute unavailable flowers with an equal or higher value alternative, maintaining the overall style and value of your chosen bouquet. We will endeavour to inform you of any significant changes to your order, especially if a major element of your selected arrangement needs to be replaced.
All prices displayed on the website for our online flower delivery in Paddington include VAT where applicable. The total amount due for your order will be shown at checkout, inclusive of any applicable delivery charges for Paddington and nearby areas.
We accept payment by major credit and debit cards, and selected online payment solutions, as specified at checkout. Payment is processed at the point of order, and orders will not be dispatched until payment has been successfully received and authorised. You agree that any payment information provided by you is yours or that you have explicit permission to use it. If payment fails or is reversed, we reserve the right to cancel your order and discontinue delivery.
Our flower delivery service covers the whole Paddington area and the surrounding communities. We offer a choice of delivery options at checkout, including standard and next-day delivery (subject to availability). All delivery dates and times are subject to availability and may vary during peak periods such as Valentine's Day, Mother's Day, and Christmas. While we do our utmost to deliver on your preferred date, we cannot guarantee the specific time or date of delivery owing to circumstances beyond our control (such as adverse weather conditions or traffic disruptions in Paddington).
Should no one be present at the delivery address to receive the flowers, our courier may, at their discretion, leave the order with a neighbour, in a safe place, or provide a card with instructions for rearrangement or collection. It is your responsibility to ensure the recipient is available on the requested date and to provide clear delivery instructions, especially for complicated locations within Paddington and surrounding areas.
You may amend or cancel your flower order for delivery in Paddington and the adjacent regions providing you contact us no less than 24 hours before the scheduled delivery date. Cancellation within this period guarantees a full refund. Once the 24-hour window has passed, or if the order has already been prepared or dispatched, amendments or cancellations are no longer possible. Any refunds issued will be processed to the original payment method. Please note, special event and bespoke orders may have additional restrictions, which will be communicated at the time of order.
Due to the perishable nature of flowers, we are unable to accept returns on delivered orders unless the bouquet is faulty or does not match the description. Should your order arrive damaged, incomplete, or the incorrect item is delivered, you must notify us within 24 hours of receipt. Photographic evidence may be required to help us assess the situation. Where a fault is confirmed, we will either resend your bouquet, offer a suitable replacement, or arrange a full or partial refund at our discretion.
While we strive to deliver exceptional service and quality with every order in Paddington and the surrounding locations, we cannot be held responsible for events beyond our reasonable control, including but not limited to: force majeure, adverse weather conditions, incorrect address details, or recipient unavailability. We shall not be liable for any indirect, special, or consequential loss or damage (including loss of enjoyment, business, contracts, revenues, profits, or anticipated savings) in connection with your use of our flower delivery service in Paddington, whether or not such losses were foreseeable.
Our liability for any direct loss or damage arising from negligence, breach of contract, or otherwise, in connection with the performance or contemplated performance of these terms, shall not exceed the total sum paid by you for the relevant order. This does not affect your statutory rights or exclude liability for death or personal injury caused by our negligence.
In the process of ordering flowers online for delivery in Paddington or nearby, we will collect certain personal information from you, including your name, payment details, contact details, and the recipient’s delivery information. This data is stored and processed in line with applicable UK data protection laws. Your details will only ever be used for fulfilling your order, and we will not share them with third parties except as necessary for delivery or where required by law. Full details can be found in our Privacy Policy.
All images, designs, logos, and content featured on the Flower Delivery Paddington website, as well as all arrangements available for online purchase, remain the intellectual property of their respective owners. No content from our website may be copied, reproduced, or used for commercial purposes without our express written permission.
We reserve the right to update, amend, or replace any part of these Terms and Conditions at any time, with or without prior notice. The latest version will always be available on our website. Your continued use of our online flower delivery services in Paddington following any changes constitutes acceptance of the updated terms. We recommend reviewing this page periodically to stay informed.
These Terms and Conditions, together with any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and interpreted in accordance with the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the English courts.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it enforceable. If modification is not possible, the relevant provision shall be deemed deleted, and the remainder of the terms will remain in full force and effect. No failure or delay by us in exercising any right or remedy provided by law or under these terms shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict further exercise of that or any other right or remedy.
If you have questions concerning our Terms and Conditions for online flower delivery in Paddington, or wish to make an amendment or cancellation, please use our website contact form for assistance. Our customer service team is available to help with any issues you may have regarding your order, delivery, refunds, or complaints. We always aim to resolve concerns promptly and to your satisfaction.
These Terms and Conditions apply to all transactions for flower deliveries within Paddington and its surrounding areas. By placing an order with Flower Delivery Paddington, you confirm you have read and understood these provisions and agree to be bound by them.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Paddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Paddington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
